There’s no magic bullet, according to Mickey Eisenberg, MD, president of the Resuscitation Academy Foundation. “Fostering change in an entrenched culture is likely the toughest task most leaders will ever face. Until an organization truly wants to measure performance, it will not move forward.”

This change in culture is important for many reasons, adds Bouthillet. “We can talk about the ‘atmosphere of continuous quality improvement,’ but what’s often overlooked is what it does for employee morale. Who doesn’t want to be good at their job? And in this case, we’re not making widgets. We’re giving people another chance at life.”

Improved outcomes start today

Past experience tends to guide future experience. Once teams train and practice their craft as if they intend to save a life — and do — then success becomes the new normal. Start by asking yourself, your teammates and your organizational leaders, “How can we do better?”, and you’ll be on the way to a high-performance new normal.

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